Raising a support case for ProLiant/Blades Series Servers, the step by step approach!

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Now a days HP has segregated the support types, the server support comes under Hewlett Packard Enterprise.

Select your product

HP ProLiant BL Server Blades

HP ProLiant CL Servers

HP ProLiant DL Multi Node Servers

HP ProLiant DL Servers

HP ProLiant MicroServer

HP ProLiant ML Servers

HP ProLiant Packaged Cluster Servers

HP ProLiant Scalable Systems

HP ProLiant WS Workstation Blades

HP Server tc Series

Or

if you are not able to find your product, check the below link to manually search the server model/ number in the Hewlett Packard Enterprise Products: eg. ProLiant DL360 Gen9

 

HP warranty and support

You will get log of results like below:

 

HP Support
Select the appropriate one, for me it is in yellow as above. Clicking it will land you to the product page as below. You will find Top issues, Most viewed solutions, manuals, Trouble a problem links which are very useful from troubleshooting point of view as all the known issues will be captured there. Apart from these you will find the latest drivers links with respect to the OS on the server etc. Most importantly, You can check the product warranty information from this page.

 

hp support page

 

Finally if the above of these do not help then you can raise case by clicking the below link. You need to create a HP passport login in case you do not have an account. HP Passport is a single sign in service that lets you use one User ID and password for all HP Passport-enabled websites.

Submit or manage support cases

hp support manager

You may also check existing ticket updates by providing the case ID.

I hope techies find it useful 🙂

 

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