IT Infrastructure Services (IT IS) Blog

Unable to view Roles and Features and receive error code 0x800706BE in Server Manager

Posted on June 16, 2015

In this scenario, roles and features are not displayed with a yellow bang against them in the Server Manager window. You receive the following error message at the bottom of the Server manager if you try to open it:

Server Manager
Unexpected error refreshing Server Manager: The remote procedure call failed. (Exception from HRESULT: 0x800706BE)
For more information, see the event log: Diagnostics, Event Viewer, Applications and Services Logs, Microsoft, Windows, Server Manager, Operational.)

At the same time, the event below is added into the Microsoft-Windows-ServerManager/Operational log:

Log Name:      Microsoft-Windows-ServerManager/Operational
Source:        Microsoft-Windows-ServerManager
Date:          <date & time>
Event ID:      1601
Task Category: None
Level:         Error
Keywords:
User:          <user name>
Computer:      <computer name>
Description:
Could not discover the state of the system. An unexpected exception was found:
System.Runtime.InteropServices.COMException (0x800706BE): The remote procedure call failed. (Exception from HRESULT: 0x800706BE)
at System.Runtime.InteropServices.Marshal.ThrowExceptionForHRInternal(Int32 errorCode, IntPtr errorInfo)
at Microsoft.Windows.ServerManager.ComponentInstaller.CreateSessionAndPackage(IntPtr& session, IntPtr& package)
at Microsoft.Windows.ServerManager.ComponentInstaller.InitializeUpdateInfo()
at Microsoft.Windows.ServerManager.ComponentInstaller.Initialize()
at Microsoft.Windows.ServerManager.Common.Provider.RefreshDiscovery()
at Microsoft.Windows.ServerManager.LocalResult.PerformDiscovery()
at Microsoft.Windows.ServerManager.ServerManagerModel.CreateLocalResult(RefreshType refreshType)
at Microsoft.Windows.ServerManager.ServerManagerModel.InternalRefreshModelResult(Object state)

Here are the steps to fix the issue:

1. Get the Microsoft Update Readiness Tool from the location: http://support.microsoft.com/kb/947821
2. Run the Microsoft Update Readiness Tool on the problematic computer.
3. You open the %Systemroot%\Windows\logs\CBS\Checksur.log file after the scan was completed.
4. You check corrupt information in the files. Here are some samples:

(f) CBS MUM Corrupt 0x00000000 servicing\Packages\Package_for_KB978601~31bf3856ad364e35~amd64~~6.0.1.0.mum  Expected file name Package_for_KB978601_server~31bf3856ad364e35~amd64~~6.0.1.0.mum does not match the actual file name

(f) CBS MUM Corrupt 0x00000000 servicing\Packages\Package_for_KB979309~31bf3856ad364e35~amd64~~6.0.1.0.mum  Expected file name Package_for_KB979309_server~31bf3856ad364e35~amd64~~6.0.1.0.mum does not match the actual file name

Or

(f) CBS MUM Corrupt 0x800B0100 servicing\Packages\Package_for_KB978601~31bf3856ad364e35~amd64~~6.0.1.0.mum servicing\Packages\Package_for_KB978601~31bf3856ad364e35~amd64~~6.0.1.0.cat Package manifest cannot be validated by the corresponding catalog
(f) CBS MUM Corrupt 0x800B0100 servicing\Packages\Package_for_KB979309~31bf3856ad364e35~amd64~~6.0.1.0.mum servicing\Packages\Package_for_KB979309~31bf3856ad364e35~amd64~~6.0.1.0.cat Package manifest cannot be validated by the corresponding catalog

Or

(f) CBS MUM Missing 0x00000002 servicing\packages\Package_114_for_KB955839~31bf3856ad364e35~amd64~~6.0.1.0.mum
(f) CBS MUM Missing 0x00000002 servicing\packages\Package_83_for_KB955839~31bf3856ad364e35~amd64~~6.0.1.0.mum

Further down you will see:

Unavailable repair files:
servicing\packages\Package_for_KB978601~31bf3856ad364e35~amd64~~6.0.1.0.mum
servicing\packages\Package_for_KB979309~31bf3856ad364e35~amd64~~6.0.1.0.mum
servicing\packages\Package_for_KB978601~31bf3856ad364e35~amd64~~6.0.1.0.cat
servicing\packages\Package_for_KB979309~31bf3856ad364e35~amd64~~6.0.1.0.cat

These files need to be copied into: %systemroot\Windows\Servicing\Packages

1. You first need to gain control over that folder. In order to do this use the following commands:

   takeown /F c:\Windows\Servicing\Packages /D y /R

2. Now assign full control using following command. This will grant you full control over the directory:

   cacls c:\Windows\Servicing\Packages /E /T /C /G “UserName”:F

3. Now you need to gather the missing or corrupted files from the checksur log:
   Download the KB files for the missing files.

   servicing\packages\Package_for_ KB978601 ~31bf3856ad364e35~amd64~~6.0.1.0.mum

4. Unpack them using the following command:

   Expand -F:* UpdateKBXXXX.msu x:\DestinationDirectory

5. After you expand you will see a UpdateKBXXXX.cab File. Expand it as well:

   Expand -F:* UpdateKBXXXX.CAB x:\DestinationDirectoryCAB
   Inside of this cab you will need to grab 2 files: update.mum and update.cat

6. Rename the gathered update.mum and update.cab files exactly as they are in the checksur.log:

   Ex.: update.mum for KB978601 will be Package_for_ KB978601 ~31bf3856ad364e35~amd64~~6.0.1.0.mum
   Do the same for for all the other missing/corrupt files and place them into the directory specified in checksur.log (/servicing/packages)

After these steps the problem should be fixed. No reboot required.