How to generate VMware ESXi logs and how to Upload via the FTP portal using a third party FTP client for a VMware Support Case

How to generate VMware ESXi logs and how to Upload via the FTP portal using a third party FTP client for a VMware Support Case

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How to generate VMware ESXi logs:

Identify the ESXi host on which the server is hosted, putty to the Host and run the following command. But before you run the command, you need to select a  desired datastore  to direct the support log bundle to a location using the same command (mentioning the destination path).

For example:

vm-support -s > /vmfs/volumes/datastorexxx/vm-support-Hostname.tgz

 Datastorexxx = will be datastore with free space

vm-support-Hostname.tgz = host name

  1. After the log bundle has been collected and downloaded from the datastore by browsing the particular datastore normally using the vSphere client, then upload the logs to the SFTP/FTP site.

How to Upload via the FTP portal using a Filezilla (FTP Client)
There are many third-party GUI-based FTP clients that run on multiple platforms. These clients are able to perform the operations in this article using an intuitive GUI interface. Feel free to use the FTP client of your choice, which supports passive mode.

FileZilla is a popular third party FTP client.

To upload files from Windows using FileZilla:

  1. Open the FileZilla client.
  2. Set the transfer mode to binary:

    Go to the Transfer menu > Transfer type > Binary

  3. Go to the File menu > Site Manager.
  4. Add the VMware FTP site to My Sites using the Site Manager. The credentials are:

    Address =
    Logon Type = normal
    User = inbound
    Password = inbound

  5. Click Connect.
  6. Change to the correct destination directory for your Support Request:
    1. If this is the first time you are uploading files to the VMware FTP Server for this case, create a directory in the root of the VMware FTP. To do this, right click the root directory on the remote site in the right pane and choose Create directory.
    2. If this is not the first time you are uploading files for this case, proceed to step 7.
  7. Change to your SR directory using the Remote site field.

    For example:

    Remote site: /12345678901


    1. For security reasons, you do not see any files or directories on the VMware FTP server, including files you have uploaded.
    2. The destination directory should contain numbers only. Do not enter letters or other characters.
  1. Once you connect to the correct destination directory, browse to the location of the log files on your local system using the file browser in the left pane or enter the full path in the Local site field.
  2. Right click the file and select Upload to start the transfer.
  3. Monitor the transfer progress in the Queued files pane.