How to generate diagnostic logs for SRM if you cannot login to the SRM via vSphere Client

Posted on October 29, 2015 Updated on October 29, 2015

Browse to the below path on the server where SRM() is intalled:

• In 32bit Windows – C:\Program Files (32 bit)\VMware\VMware vCenter Site Recovery Manager\bin\
• In 64bit Windows – C:\Program Files\VMware\VMware vCenter Site Recovery Manager\bin\

SRM 1.0 – C:\Program Files\VMware\VMware Site Recovery Manager\bin\

Double Click the file srm-support.wsf, in a few seconds a compressed log bundle named srm-plugin-support- MM-DD-YYYY-hh-mm.zip will be placed on the Desktop of the current user. You can share this log with VMware support for analysis.

Depending on the issue, VMware support may need Site Recovery Manager logs from the protected site, the recovery site, or both.

Site Recovery Manager log bundles do not specify the role of the site where they were collected, as a single site may have both protected and recovery roles at the same time. To help VMware support quickly distinguish between logs, VMware recommends that you prepend the wordsprotected or recovery to each log bundle name before uploading. For example:

• protected-srm-support-MM-DD-YYYY-hh-mm.zip
• recovery-srm-support-MM-DD-YYYY-hh-mm.zip

To upload to VMware, please check How to generate VMware ESXi logs and how to Upload via the FTP portal using a third party FTP client for a VMware Support Case

Storage Replication Adapters (SRAs) write logs in locations specific to the SRA type and vendor. Contact the SRA vendor’s documentation for more information. Common locations include:

• C:\Program Files\VMware\VMware vCenter Site Recovery Manager\scripts\SAN\<SRA Vendor Name>\log\
• C:\Program Files\<SRA Vendor Name>\

Note: The logs can also be gathered from the GUI of the vSphere Client if connection to the SRM plug-in is still available. The Gather Logslink from the SRM Site window imports the logs from the preceding location(s).

• \config\extention.xml
• \config\vmware-dr.xml