Summary:

• 7+ years of rich experience in IT Infrastructure in multiple domains.
• B-Tech(ECE), MBA(Information Systems)
• VMware Certified ProfessionaI (VCP5-DCV)
• Microsoft Certified Professional (MCP)
• ITIL v3 Foundation Certified

Industry Experience:

Tata Consultancy Services, Chennai, January 2016 – Present

IT Analyst: January 2016 – Present

Project 1:

Client: A leading global information & measurement company.

Role: Senior VMware Administrator

HCL Technologies Ltd (Infrastructure Services Division), Chennai, November 2011 – December 2015 (4 years 1 month)

Senior Specialist : October 2014 – December 2015 (1 year 3 months)

Specialist : November 2011 – September 2014 (2 years 10 months)

Project 1:

Client: The Clorox Company, is an American multinational manufacturer and marketer of consumer and professional products worldwide.

Role: Senior Windows and VMWare Administrator

Key Contributions:

# Worked for “The Clorox Company” for maintaining physical and virtual infrastructure all over the globe at around 78+ sites.
# Worked as Shift Lead to support the IT infrastructure structure consisting of more than 200 Physical servers and 700 Virtual machine in a 24/7 support system.
# Worked extensively on SEV1 and SEV2 Incidents and Change Requests and Problem Records.
# Troubleshooting performance issues on Enterprise level Windows Servers.
# Worked on Root Cause Analysis for major problem in the the DC on physical and virtual environment.
# Took ownership to drive Service Improvement Plans(SIP) for Datacenters.
# Managed vSphere 5.1 and 6.0 Environment in Production and DR site.
# Worked on upgrading the Vsphere from 4.1 to 5.0 on the Cisco Rackmount C210-M2 Blades.
# Worked on upgrading firmwares on cisco rackmounts, cisco UCS blades, Cisco Fabric Interconnects.
# Managed Cisco UCS Environment hosted on Cisco B200 M3 Blade servers in 5108 Chassis.
# Worked on remediating vulnerabilities in the infrastructure found after penetration testing by Qualysguard to make the environment compliant.
# Worked on various DR testing activites using (Site Recovery Manager) SRM.
# Have good experience in implementing and troubleshooting P2V and V2V technique.
# Participate in bridge calls and meetings on various issues ranging from application requirements to any escalations.
# Fine tuning of existing infrastructure to remediate recurring alerts and issues.
# Worked on capacity planning on the existing environment to support future new builds.
# Well versed with Service-Now modules on Incident, Change, Problem, Asset, Knowledge Base, also act as a SPOC for process related queries in the team.
# Prepare Run Books, SOPs, document any infrastructural changes.

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Project 2:

Client: AstraZeneca Phamaceuticals, is the world’s 7th largest pharmaceutical company with operations in 100 countries.

Role: Windows and VMWare Administrator (L2)

Key Contributions:
# Worked for AstraZeneca Pharmaceuticals for maintaining Wintel/VMware hosting services all over the globe at around 60 locations.
# Supporting large scale complex IT infrastructure structure consisting of more than 6000 Physical servers and 4000 Virtual machine and working in a heterogeneous ecosystem with different service providers & vendors in a 24/7 support system.
# Working on Incident, User Service Request, Change, Problem (PBI), (Known error) PKE Tickets.
# Server hardware troubleshooting using through (RIB/ILO and HP SIM), Coordinating with vendor for hardware related issues.
# Server Build using images and application installation (physical /VM), Firmware upgrade on HP and IBM physical servers, Patching activities, Troubleshooting issues with Antivirus(SEP).
# Administration and Management of ESX and ESXI Server, Creating VMs, Template and Clone VM for windows OS.
# Installation of ESX servers, configuration, resource management of ESX environment, VMware activities like add a new drive, hot adding and hot plugging, Taking snapshots of virtual machines.
# Applying patches on ESX servers / Windows VMs, Handling VMOTION, HA, FT and DRS activity, Allocation and Expanding of storage spaces to VMs through SAN.
# Managing 400+ ESX hosts in multiple locations, Managing 20 VCenter servers.
# Managing & Troubleshooting Microsoft Failover clusters.
# Also experience as a BMC RoD (Remedy on Demand) Queue Manager, maintaining the SLA of an Incident Ticket.
# Implement and assist with active monitoring of the server infrastructure. Actively pursue improvements in monitoring to maintain highest availability levels.
# Contributes to policies, standards and procedures, and documentation of best practices/process improvements.

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Arista Automation Pvt Ltd, Chennai, March 2010 – October 2011 (1 year 8 months)

Manager – IT: December 2010 – October 2011 (11 months)

Network Administrator : March 2010 – October 2011 (1 year 8 months)

Client: Automation Control Products (ACP), is a global leader in the automation industry that provides full-feature centralized thin client and terminal server management software.

Key Contributions:
# Taking care of entire IT needs & maintaining the IT infrastructure of the company, nullify downtime.
# Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
# Protects organization’s value by keeping information confidential.
# Administering the Firewall (Sonicwall TZ210).
# Active participation in Trade Shows, Exhibitions showcasing different high computing.
# Technical Presentations & Hardware Product Demonstrations to customers.
# Handled team of 3 resources, Training junior members.
# Implementation of IT Setup as per the Standard Operating Procedure (SOP).
# Implemented domain controller with DELL PE T310 Server, SAS HDD for File Server with RAID1.
# Website Management, updating websites as required.
# Implementing and managing LAN Switching environments and resolving LAN problems.
# Maintenance of Altigen EPBAX, Canon iR 2018 Network Printer (password protected).
# Installation, configuring, troubleshooting and maintenance of PC’s and hardware peripherals.

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CI.COM (P) Ltd (Computers International), Chennai, November 2007 – July 2009 (1 year 9 months)

System Administrator: (1 year 9 months)

Client: SAGE, is the world’s 3rd leading supplier of ERP software and services to more than 6 million customers worldwide.

Key Contributions:
# Troubleshoot/resolve common hardware, network and OS related issues.
# Installing / configuring / Maintaining of different OS environment like Windows 2000, 2003, Windows XP, 7 etc.
# Assist with Development/QA team in creating specific project environment.
# Supported building & maintaining ODC setup, different environments as per team requirements.
# Windows Administration and troubleshooting & installation of Various Software’s & Technical Support to the entire department in day-to-day work, Supported over 250 users at 2 locations.
# Documenting the configurations, changes made on any part of System and Network.
# Administering the Firewall (Fortinet 60 & Fortinet 100A).
# Maintain system performance by performing system monitoring and analysis, and performance tuning.
# Inventory Management, Vendor Management & coordinate between HO for purchasing IT Products.
# Antivirus updating, Monitoring & ensuring proper access controls, deploying recommended patches.
# Creating users account, E-mail ID & managing resources & access permissions.
# Solving the trouble tickets as assigned.
# Backup Management, Daily operation of backups and restores.
# Reporting to Head-IT & Responsible for all hardware & software inventory.
# Responsible for installing, configuring, and maintaining operating system workstations and servers, including web servers, in support of business processing requirements. Maintain 2000, 2003, 2008 and ESX 3.5 servers.
# Monitors and tunes the system to achieve optimum performance levels.
# Ensures data/media recoverability by implementing a schedule of system backups and database archive operations. Supports media management through internal methods and procedures or through offsite storage and retrieval services.

Education