Summary:
• 7+ years of rich experience in IT Infrastructure in multiple domains.
• B-Tech(ECE), MBA(Information Systems)
• VMware Certified ProfessionaI (VCP5-DCV)
• Microsoft Certified Professional (MCP)
• ITIL v3 Foundation Certified
Industry Experience:
Tata Consultancy Services, Chennai, January 2016 – Present
IT Analyst: January 2016 – Present
Project 1:
Client: A leading global information & measurement company.
Role: Senior VMware Administrator
HCL Technologies Ltd (Infrastructure Services Division), Chennai, November 2011 – December 2015 (4 years 1 month)
Senior Specialist : October 2014 – December 2015 (1 year 3 months)
Specialist : November 2011 – September 2014 (2 years 10 months)
Project 1:
Client: The Clorox Company, is an American multinational manufacturer and marketer of consumer and professional products worldwide.
Role: Senior Windows and VMWare Administrator
Key Contributions:
# Worked for “The Clorox Company” for maintaining physical and virtual infrastructure all over the globe at around 78+ sites.
# Worked as Shift Lead to support the IT infrastructure structure consisting of more than 200 Physical servers and 700 Virtual machine in a 24/7 support system.
# Worked extensively on SEV1 and SEV2 Incidents and Change Requests and Problem Records.
# Troubleshooting performance issues on Enterprise level Windows Servers.
# Worked on Root Cause Analysis for major problem in the the DC on physical and virtual environment.
# Took ownership to drive Service Improvement Plans(SIP) for Datacenters.
# Managed vSphere 5.1 and 6.0 Environment in Production and DR site.
# Worked on upgrading the Vsphere from 4.1 to 5.0 on the Cisco Rackmount C210-M2 Blades.
# Worked on upgrading firmwares on cisco rackmounts, cisco UCS blades, Cisco Fabric Interconnects.
# Managed Cisco UCS Environment hosted on Cisco B200 M3 Blade servers in 5108 Chassis.
# Worked on remediating vulnerabilities in the infrastructure found after penetration testing by Qualysguard to make the environment compliant.
# Worked on various DR testing activites using (Site Recovery Manager) SRM.
# Have good experience in implementing and troubleshooting P2V and V2V technique.
# Participate in bridge calls and meetings on various issues ranging from application requirements to any escalations.
# Fine tuning of existing infrastructure to remediate recurring alerts and issues.
# Worked on capacity planning on the existing environment to support future new builds.
# Well versed with Service-Now modules on Incident, Change, Problem, Asset, Knowledge Base, also act as a SPOC for process related queries in the team.
# Prepare Run Books, SOPs, document any infrastructural changes.
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Project 2:
Client: AstraZeneca Phamaceuticals, is the world’s 7th largest pharmaceutical company with operations in 100 countries.
Role: Windows and VMWare Administrator (L2)
Key Contributions:
# Worked for AstraZeneca Pharmaceuticals for maintaining Wintel/VMware hosting services all over the globe at around 60 locations.
# Supporting large scale complex IT infrastructure structure consisting of more than 6000 Physical servers and 4000 Virtual machine and working in a heterogeneous ecosystem with different service providers & vendors in a 24/7 support system.
# Working on Incident, User Service Request, Change, Problem (PBI), (Known error) PKE Tickets.
# Server hardware troubleshooting using through (RIB/ILO and HP SIM), Coordinating with vendor for hardware related issues.
# Server Build using images and application installation (physical /VM), Firmware upgrade on HP and IBM physical servers, Patching activities, Troubleshooting issues with Antivirus(SEP).
# Administration and Management of ESX and ESXI Server, Creating VMs, Template and Clone VM for windows OS.
# Installation of ESX servers, configuration, resource management of ESX environment, VMware activities like add a new drive, hot adding and hot plugging, Taking snapshots of virtual machines.
# Applying patches on ESX servers / Windows VMs, Handling VMOTION, HA, FT and DRS activity, Allocation and Expanding of storage spaces to VMs through SAN.
# Managing 400+ ESX hosts in multiple locations, Managing 20 VCenter servers.
# Managing & Troubleshooting Microsoft Failover clusters.
# Also experience as a BMC RoD (Remedy on Demand) Queue Manager, maintaining the SLA of an Incident Ticket.
# Implement and assist with active monitoring of the server infrastructure. Actively pursue improvements in monitoring to maintain highest availability levels.
# Contributes to policies, standards and procedures, and documentation of best practices/process improvements.
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Manager – IT: December 2010 – October 2011 (11 months)
Network Administrator : March 2010 – October 2011 (1 year 8 months)
Client: Automation Control Products (ACP), is a global leader in the automation industry that provides full-feature centralized thin client and terminal server management software.
Key Contributions:
# Taking care of entire IT needs & maintaining the IT infrastructure of the company, nullify downtime.
# Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
# Protects organization’s value by keeping information confidential.
# Administering the Firewall (Sonicwall TZ210).
# Active participation in Trade Shows, Exhibitions showcasing different high computing.
# Technical Presentations & Hardware Product Demonstrations to customers.
# Handled team of 3 resources, Training junior members.
# Implementation of IT Setup as per the Standard Operating Procedure (SOP).
# Implemented domain controller with DELL PE T310 Server, SAS HDD for File Server with RAID1.
# Website Management, updating websites as required.
# Implementing and managing LAN Switching environments and resolving LAN problems.
# Maintenance of Altigen EPBAX, Canon iR 2018 Network Printer (password protected).
# Installation, configuring, troubleshooting and maintenance of PC’s and hardware peripherals.
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CI.COM (P) Ltd (Computers International), Chennai, November 2007 – July 2009 (1 year 9 months)
Key Contributions:
# Troubleshoot/resolve common hardware, network and OS related issues.
# Installing / configuring / Maintaining of different OS environment like Windows 2000, 2003, Windows XP, 7 etc.
# Assist with Development/QA team in creating specific project environment.
# Supported building & maintaining ODC setup, different environments as per team requirements.
# Windows Administration and troubleshooting & installation of Various Software’s & Technical Support to the entire department in day-to-day work, Supported over 250 users at 2 locations.
# Documenting the configurations, changes made on any part of System and Network.
# Administering the Firewall (Fortinet 60 & Fortinet 100A).
# Maintain system performance by performing system monitoring and analysis, and performance tuning.
# Inventory Management, Vendor Management & coordinate between HO for purchasing IT Products.
# Antivirus updating, Monitoring & ensuring proper access controls, deploying recommended patches.
# Creating users account, E-mail ID & managing resources & access permissions.
# Solving the trouble tickets as assigned.
# Backup Management, Daily operation of backups and restores.
# Reporting to Head-IT & Responsible for all hardware & software inventory.
# Responsible for installing, configuring, and maintaining operating system workstations and servers, including web servers, in support of business processing requirements. Maintain 2000, 2003, 2008 and ESX 3.5 servers.
# Monitors and tunes the system to achieve optimum performance levels.
# Ensures data/media recoverability by implementing a schedule of system backups and database archive operations. Supports media management through internal methods and procedures or through offsite storage and retrieval services.
Education
Sikkim Manipal University of Health, Medical and Technological Sciences
MBA, Information Systems, 2008 – 2010
Bharath University
B-Tech, Electronics & Communication, 2003 – 2007